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If you’re having technical issues with the class, strive to give as much information as possible when describing the problem.  Answering the following questions is a great start!

  1. What tool are you having trouble with?
  2. Can you take a screenshot of the problem?
  3. What do you expect to happen?
  4. What did actually happen?
  5. What browser are you using?
  6. What operating system are you using?
  7. Are you getting any error message?
  8. What steps did you take before the error occurred?
  9. What steps have you taken to fix the error?
  10. Is the issue reproduceable?
  11. How urgent is the issue?
  12. Are there any additional information you can provide?